Rapid Support
Handle incidents and requests with clear ownership, SLAs, and fast collaboration.
The modern, unified platform for IT teams to deliver exceptional service, automate workflows, and drive business value.
Modern agent console
Tickets, SLAs, approvals, and audit trails on one screen.
Features
A clean portal for end users, a powerful console for agents, and governance built-in.
Handle incidents and requests with clear ownership, SLAs, and fast collaboration.
Configure forms, fields, and routing rules to match your team structure and workflows.
Multi-tenant ready and designed for integrations through clean APIs.
Keep company devices healthy and compliant with operational visibility.
Extend with automations and integrations to fit your environment.
Stay consistent and audit-ready without unnecessary process overhead.
Solutions
Configure forms, categories, routing rules, and SLAs then keep everything traceable with audit trails.
99.9%
Availability target
SLA
Clear response timelines
API
Integrations-ready
Audit
Traceable actions
Pricing
Use the portal today, upgrade later for advanced governance and integrations.
Starter
Free
For teams validating portal workflows.
Team
Pro
For production IT operations.
Enterprise
Custom
For governance and advanced integrations.
Resources
Role-based access, audit trails, and tenant separation to keep operations controlled and traceable.
Is Vanguard Service Management only for end users?
No. It supports end-user portal requests and internal agent workflows, so teams can operate from one system.
Can we customize workflows?
Yes. Forms, fields, routing rules, SLAs, and notifications are configurable per tenant.
Does it support integrations?
Yes. The platform is designed for integrations through APIs so you can connect existing tools.
Is it secure?
Role-based access, audit trails, and tenant separation help keep operations controlled and traceable.